Shipping policy
We currently ship within the United Kingdom only.
Processing times
All orders are processed within 1–2 business days. Orders placed on weekends or bank holidays will be processed on the next working day.
Delivery times
Estimated delivery is 3–10 business days from dispatch.
Please note that delivery times are estimates and may vary depending on your location and courier delays, especially during busy periods.
Our approach to shipping
We’re a small, independent brand building things carefully and sustainably. To keep our pricing fair and avoid unnecessary waste, some orders may take a little longer to arrive.
We’re continuously improving our operations to reduce delivery times and costs as we grow.
Shipping costs
Shipping costs are calculated at checkout and displayed before you complete your purchase.
Order tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Delays
While we aim to deliver within the estimated timeframe, delays can occasionally occur due to factors outside of our control (such as courier issues or high demand). We appreciate your patience in these situations.
Incorrect address
Please ensure your shipping details are correct at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
Lost or missing orders
If your order hasn’t arrived within 10 business days of dispatch, please contact us at info@padelengineeringclub.com and we’ll look into it for you.